Last updated: January 15, 2026
Please read these terms carefully before using Customer Support AI Monitor.
By accessing or using Customer Support AI Monitor ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
Customer Support AI Monitor is a SaaS platform that helps customer support teams:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.
You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By creating an account, you represent and warrant that you meet these requirements.
You are responsible for:
You are solely responsible for all content, data, and activities associated with your account. We are not liable for any loss or damage arising from your failure to comply with this section.
We offer various subscription plans with different features and usage limits. Current pricing is available on our pricing page. We reserve the right to change our pricing with 30 days' notice to existing customers.
Subscriptions automatically renew unless cancelled at least 7 days before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
We offer a 7-day free trial for new customers. After the trial period, subscriptions are non-refundable. Refunds may be provided at our sole discretion in exceptional circumstances.
If you exceed your plan's usage limits, we may charge overage fees or suspend your account until you upgrade to a higher plan. Overage fees will be clearly communicated before charges are applied.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
The following activities are strictly prohibited:
If you use our API, you must comply with rate limits and usage restrictions. Excessive API usage may result in throttling or suspension of API access. We reserve the right to modify API limits at any time.
The Service, including all content, features, functionality, and software, is owned by Customer Support AI Monitor and is protected by copyright, trademark, and other intellectual property laws.
You retain ownership of any content, data, or information you submit to the Service ("Your Content"). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content solely for the purpose of providing the Service.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period.
You own all data that you submit to the Service. We do not claim ownership of your data. However, you grant us the right to use your data as necessary to provide, maintain, and improve the Service.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.
Please review our Privacy Policy for more information.
We strive to maintain 99.9% uptime for our Service. Enterprise plan customers are entitled to specific SLA guarantees as outlined in their service agreement.
We may perform scheduled maintenance that may temporarily interrupt the Service. We will provide reasonable notice of scheduled maintenance when possible.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTOMER SUPPORT AI MONITOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Customer Support AI Monitor, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:
You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us at support@csmmonitor.ai.
We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in any fraudulent, illegal, or harmful activity.
Upon termination, your right to use the Service will immediately cease. We may delete your account and data in accordance with our data retention policies. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.
You agree to first contact us at support@csmmonitor.ai to attempt to resolve any dispute informally before initiating arbitration.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service.
If you have questions about these Terms, please contact us: