Customer Support AI Monitor helps support teams track CSAT, reduce escalations by 25%, and prove ROI from AI chatbots through real-time monitoring and actionable insights.
We believe that AI chatbots can transform Customer Support, but only if teams can prove their value. Our platform makes it easy to track CSAT, identify knowledge gaps, reduce escalations, and demonstrate ROI—so you can confidently invest in AI and show leadership the results.
To become the standard platform for Customer Support AI monitoring, empowering every support team to prove the value of their AI investments and continuously improve customer satisfaction.
Customer Support teams are investing in AI chatbots, but struggle to prove ROI and optimize performance. We're here to change that, making it easy to track what matters and demonstrate value to leadership.
These principles guide everything we do, from product development to customer support.
We're dedicated to helping Customer Support teams succeed. Every feature we build is designed to make your job easier and prove the value of AI.
Your customer data security is paramount. Bank-level encryption, SOC 2 compliance, and transparent data practices you can trust.
We don't just collect data—we turn it into actionable insights that help you improve CSAT, reduce escalations, and prove ROI.
We understand the challenges Customer Support teams face. Our platform is built specifically for you, not adapted from generic tools.
From a small startup to helping hundreds of Customer Support teams worldwide.
Customer Support AI Monitor was founded with a mission to help Customer Support teams prove the value of AI chatbots.
Launched with early adopters from leading Customer Support teams, helping them reduce escalations by 25% on average.
Achieved SOC 2 Type II certification, demonstrating our commitment to security and data protection.
Serving hundreds of Customer Support teams, tracking millions of conversations, and helping teams prove AI ROI.
Built by Customer Support professionals, for Customer Support professionals. Our team brings decades of experience from leading Customer Support platforms and support teams.
CEO & Co-Founder
Former Customer Support leader at a Fortune 500 company. Passionate about using data to improve customer experience.
CTO & Co-Founder
Ex-engineering lead at Zendesk. Built monitoring systems for enterprise Customer Support platforms.
VP of Product
Product leader from Intercom. Expert in building tools that Customer Support teams actually want to use.
Head of Customer Success
15+ years in Customer Support. Knows what it takes to help teams succeed with AI chatbots.
Start tracking CSAT, reducing escalations, and proving AI ROI today. 7-day free trial, no credit card required.