Now with CSAT Correlation Tracking

Turn Your Customer Support AI Into a Revenue Driver

Monitor CSAT scores, reduce escalations by 25%, and prove ROI from your AI support chatbots. Built for Zendesk.

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Customer Support Performance Dashboard
CSAT: 4.2/5.0
Escalation Rate
12%
Cost Savings
$8,450
↓ 25% Fewer Escalations
1,250% ROI

Trusted by leading customer support teams

SupportCo
HelpDesk Pro
ChatSupport
ServiceHub
TicketFlow
Customer Support Solutions

Everything you need for Customer Support AI success

Powerful features to help you optimize CSAT (Customer Satisfaction Score), reduce escalations, and prove ROI (Return on Investment) from your AI support chatbot

CSAT (Customer Satisfaction Score) Correlation Tracking

Track customer satisfaction scores for every AI conversation. Compare AI vs human performance in real-time.

Escalation Pattern Detection

Identify which topics trigger escalations. Reduce handoffs to human agents by 25% with data-driven insights.

AI vs Human Cost Analysis

Calculate exact ROI (Return on Investment) from your AI chatbot. Track cost per conversation and prove value to leadership.

Zendesk Integration

Connect in minutes with webhooks. Automatic sync of tickets, CSAT (Customer Satisfaction Score) scores, and conversation transcripts.

Sentiment Analysis

Detect frustrated customers before they escalate. Monitor sentiment trends across all conversations.

Knowledge Gap Identification

Find questions your AI can't answer. Build a better knowledge base with actionable insights.

CSAT (Customer Satisfaction Score) Correlation in Real-Time

Track customer satisfaction for every AI conversation. See which topics get 5-star ratings and which need human intervention. Prove your AI is delivering value.

  • CSAT (Customer Satisfaction Score) tracking for every conversation
  • AI vs human performance comparison
  • Topic-level satisfaction breakdown
  • Sentiment analysis and trends
API Calls Today
147,392
Avg Response
1.2s
Success Rate
99.8%
Cost Optimization Dashboard
Monthly Savings
$2,450
↓ 40% reduction from last month
Cost per Call
$0.03
Budget Used
62%

Reduce Escalations by 25%

Identify which topics cause customers to request human agents. Use data-driven insights to improve your AI and reduce costly escalations.

  • Escalation patterns by topic
  • Frustrated customer detection
  • Knowledge gap identification
  • ROI (Return on Investment) calculation (AI vs human cost)

Connect your Customer Support platform in minutes

Simple webhook integration with Zendesk. Start tracking CSAT (Customer Satisfaction Score) and escalations immediately.

main.py
# Track a customer support conversation
POST /api/v1/conversations
{
  "conversation_id": "ticket_12345",
  "platform": "zendesk",
  "messages": [...],
  "csat_score": 5,
  "escalated": false,
  "ai_handled": true
}

# Get CSAT and escalation metrics
GET /api/v1/cs-metrics/dashboard?time_range=30

Trusted by Customer Support teams worldwide

Join hundreds of support teams using Customer Support AI Monitor to optimize their AI chatbots

"Our CSAT improved from 3.8 to 4.5 in just 2 months"

Sarah Chen
Head of Customer Support at SupportCo

"Reduced escalations by 30% by fixing knowledge gaps"

Mike Rodriguez
Customer Support Operations Manager at HelpDesk Pro

"Finally proved ROI to leadership - saved $50K in first quarter"

Emily Watson
VP of Customer Experience at ChatSupport
5,000+
Customer Support conversations analyzed daily
25%
Reduction in escalations
60%
Cost savings vs human agents

Simple, transparent pricing

Choose the plan that's right for your team. All plans include a 7-day free trial.

Starter

For small support teams

$149/month

Billed monthly

  • 2,000 conversations/month
  • Up to 5 AI agents
  • CSAT (Customer Satisfaction Score) tracking
  • Escalation patterns
  • ROI (Return on Investment) calculator
  • Email support
  • 30-day data retention
Most Popular

Professional

For growing Customer Support teams

$299/month

Billed monthly

  • 8,500 conversations/month
  • Up to 25 AI agents
  • Advanced analytics
  • Knowledge gap detection
  • Priority support
  • 90-day data retention
  • API access

Enterprise

For large organizations

$599/month

Billed monthly

  • 25,000 conversations/month
  • Up to 500 AI agents
  • Custom integrations
  • Dedicated support
  • SLA guarantee (99.9%)
  • 1-year data retention
  • White-label options
  • Full API access

Frequently Asked Questions

Everything you need to know about Customer Support AI Monitor

Ready to improve your CSAT (Customer Satisfaction Score) scores?

Join hundreds of Customer Support teams monitoring their AI chatbots with Customer Support AI Monitor

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