Security & Compliance

Security & Compliance

Your data security is our top priority. We're SOC 2 Type II certified, GDPR compliant, and use bank-level encryption to protect your customer support data.

Enterprise-Grade Security

We implement industry-leading security measures to protect your data and ensure compliance with global regulations.

Encryption

Bank-level encryption to protect your data at all times

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for data at rest
  • End-to-end encryption for sensitive customer support conversations
  • Encrypted backups stored in secure, geographically distributed locations

Access Controls

Multi-layered access controls to ensure only authorized users can access your data

  • Multi-factor authentication (MFA) required for all accounts
  • Role-based access control (RBAC) with granular permissions
  • API key security with rotation and expiration policies
  • Single Sign-On (SSO) support for enterprise customers
  • Session management with automatic timeout and device tracking

Infrastructure Security

Enterprise-grade infrastructure built on secure, compliant cloud platforms

  • Hosted on AWS with SOC 2, ISO 27001, and PCI DSS compliance
  • Network security with firewalls, DDoS protection, and intrusion detection
  • Regular security audits and penetration testing
  • Disaster recovery and business continuity planning
  • 99.9% uptime SLA with redundant systems

Data Protection

Comprehensive data protection measures to safeguard your information

  • Data isolation between customers with logical separation
  • Automated backups with point-in-time recovery
  • Data retention policies aligned with your subscription plan
  • Secure data deletion upon account termination
  • Data loss prevention (DLP) measures

Compliance & Certifications

Certified and compliant with industry-leading security standards

  • SOC 2 Type II certified (annual audits)
  • GDPR compliant with data processing agreements
  • CCPA compliant for California residents
  • HIPAA ready for enterprise healthcare customers
  • Regular compliance audits and certifications

Security Monitoring

24/7 monitoring and rapid incident response

  • 24/7 security operations center (SOC) monitoring
  • Real-time threat detection and alerting
  • Automated incident response procedures
  • Regular security assessments and vulnerability scans
  • Security event logging and audit trails

Vulnerability Management

Proactive vulnerability management and security updates

  • Regular security assessments and penetration testing
  • Bug bounty program for responsible disclosure
  • Rapid patch management for security vulnerabilities
  • Third-party security audits and assessments
  • Security advisory notifications for customers

Compliance & Certifications

We maintain the highest standards of security and compliance.

SOC 2 Type II

Certified annually

GDPR

Fully compliant

CCPA

California compliant

ISO 27001

Information security management

Security Best Practices for Users

Help us keep your account secure by following these best practices.

  • Use strong, unique passwords for your account
  • Enable multi-factor authentication (MFA)
  • Regularly review and rotate API keys
  • Limit access to only necessary team members
  • Monitor your account activity regularly
  • Keep your integration credentials secure
  • Report any security concerns immediately

Security Questions?

Our security team is here to help. Contact us for security inquiries, vulnerability reports, or compliance questions.

Security Team

For security questions, vulnerability reports, or compliance inquiries.

security@csmmonitor.ai

Bug Bounty Program

Found a security vulnerability? Report it responsibly through our bug bounty program.

Report Vulnerability

Trusted by Enterprise Teams

Join hundreds of customer support teams who trust us with their data. SOC 2 certified, GDPR compliant, and built with security-first principles.

Start Free TrialRead Documentation